FAQ
FAQ
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We are currently on a hiatus. Feel free to drop us a message though if you'd like to reach us!
Do you offer local pickup?
Do you offer local pickup?
If you are local to the High Point area, we will be glad to meet you for pickup. Occasionally I travel to the Winston Salem area and can meet you there as well. Let us know and we can coordinate!
Where do you ship?
Where do you ship?
We ship to the contiguous United States. If you are interested in shipping to other locations, drop us a message and we'll see what we can do. We give you the best rate possible for shipping.
Where can I find your honey?
Where can I find your honey?
My product isn't placed in any stores at this time. We will be considering options in the future. Please feel to reach out on our contact page or place an order on our website to have a bottle of our delicious honey!
I occasionally will take honey with me to sell when I got to SCA events and occasionally to local Farmers Markets. The best way to see where I'll be at next is to check the Events tab!
Do you have any other sizes of honey?
Do you have any other sizes of honey?
What you are experiencing is crystallized honey. When your honey crystallizes, it means that it is true, real honey. Honey has two natural sugars, glucose and fructose. These sugars will bind together and form little crystals which can make your honey harder. Depending on the pollen and nectar sources the bees forage from will depend on how quickly the honey crystallizes. Pollen also aids in the binding process as it gives the crystals something to attach to.
How can I get my honey back to liquid form so I can squeeze/pour/spread it?
How can I get my honey back to liquid form so I can squeeze/pour/spread it?
The best way to get crystallized honey back to liquid form is to take a large bowl, fill it with warm water and set the jar/bottle/container of honey down in the bowl and let it sit until the crystals melt away. Be careful though as you don't want to introduce water to your honey as it will cause the honey to ferment! (Unless you want to make your own mead of course).
Is it safe to eat crystallized honey?
Is it safe to eat crystallized honey?
Crystallized honey is still honey! It’s safe to eat and doesn't mean that your honey has gone bad. Some people love crystallized honey simply because of its complex texture.
Shipping & Returns
Shipping & Returns
Handmade items such as lace, embroidery, 3D printed items and photography are created/printed at time of order, other items we have in stock. If there is a delay in production, I will be sure to let you know and give you an estimate of how long it will take to create the item(s).
Order processing on most items is within 3-5 business days (Monday- Friday).
Items purchased from our hives: (these items are our honeys and beeswax bars)
Our honey goods are ready to ship within 3-5 business days (Monday - Friday)
All Items
Shipping and pickup are available. If you are local and wish to pick up the item, please select "Store Pickup" from the options on the item you wish to purchase.
Shipping is currently offered for a flat rate through the United States Postal Service to the contiguous United States. Due to the rise in shipping cost, shipping fees may fluctuate. The best rates are always reflected on our site.
Returns
Currently, due to health reasons, items cannot be returned once they are delivered or picked up. If there is an issue with your order once you receive the item, all claims must be placed within 48 hours of receipt. Please reach out to us via our contact form or hello@mysticoakstrading.com and provide detailed information including photos of the items in question.
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